Refund Policy

Our Commitment to You

At BELLRY, we stand behind the quality of our premium women's bags, pouches, and wallets. Your satisfaction is our priority, and we want you to love every purchase. If for any reason you're not completely satisfied with your order, we're here to help.

Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition that you received it
• Must be in the original packaging with all tags attached
• Proof of purchase or receipt is required
• Item must not show signs of wear, damage, or alteration
• Personalized or custom-made items cannot be returned unless defective

How to Initiate a Return

To start a return, please contact our customer service team using the information provided below. We'll guide you through the process and provide you with a return authorization number and shipping instructions.

• Contact us within 30 days of receiving your order
• Provide your order number and reason for return
• Wait for return authorization and instructions
• Pack the item securely in its original packaging
• Ship the item back using a trackable shipping method

Refund Processing

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

• Inspection typically takes 3-5 business days after receipt
• If approved, your refund will be processed to your original payment method
• Refunds typically appear within 5-10 business days depending on your bank
• Original shipping charges are non-refundable unless the return is due to our error

Exchanges

We want you to love your BELLRY product. If you need a different size, color, or style, we're happy to help with exchanges subject to availability.

To exchange an item, please follow the return process above and place a new order for the item you'd prefer. This ensures you receive your new item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs.

Quality is paramount to us, and we thoroughly inspect all items before shipping. However, if an issue occurs, we'll make it right.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Final sale or clearance items
• Items marked as non-returnable at the time of purchase
• Items returned after 30 days

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

• Check your bank account again
• Contact your credit card company, as it may take time for the refund to post
• Contact your bank, as processing times vary
• If you've done all of this and still haven't received your refund, please contact us